Quick Exit

How we deliver the Victim Services Scheme

Individuals can be referred to VS ACT by government and non-government agencies and/or self-referral to access services to support them to recover from the impacts of crime.

The Intake and Assessment team at VS ACT conduct an initial interview with individuals to assess their eligibility and suitability to access services.  During this initial interview individuals are provided with information regarding the services provided by VS ACT.  Once agreeing to register for services, information will be collected and maintained under the Health Records (Privacy & Access) Act 1997.

Following registration a client will be allocated to a Case Manager who will coordinate services to the client.  The Case Manager firstly conducts a screening and assessment interview with the client, during which the Case Manager will:-

  • Work with the client to identify the impact of the crime, which may have affected one or more domains; physical, emotional, psychological and/or financial well-being.
  • Develop a collaborative health and well-being plan (referred to as a care plan in the Victims of Crime Regulation 2000) which identifies client centred recovery goals.

The health and well-being plan is based on a strengths based model, which also highlights demonstrated levels of resilience. Health and well-being plans reflect a whole person perspective and a multidisciplinary approach, which utilises a collaborative approach for information to be shared and goals to be identified.  The language used in the plan is the language that the client themselves would use and articulates the active participation of the client and affirms other people and the multidisciplinary team that will actively support the client to work towards and/or achieve their goals. 

Following the development of the health and well-being plan the Case Manager identifies the appropriate evidence based therapeutic and/or non-therapeutic interventions. This step will help determine whether the Case Manager continues to work with the client and/or refers the client to a Panel member to work with the client to support the client’s recovery. 

The therapeutic interventions utilised in care plans may range from  psychological interventions such as, but not limited to; Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Solution Focussed Therapy, Single Session Therapy, which may also be complimented by interventions such as Remedial Massage, educational assessments or tutoring.

If it is clinically determined that a client would benefit from a referral to a Panel member (either an Approved Service Provider or an Authorised Exception) the following process will be followed:

  1. The Case Manager will first seek consent from the client for the referral to take place;
  2. Once consent has been received, the Case Manager will contact an appropriate provider to supply them with information regarding the client’s needs, together with a copy of the care plan. 
  3. The Case Manger will approve a specific number of hours for the panel member to provide the required interventions. 
  4. The client will then be sent a letter asking to contact the external service provider to negotiate an appointment time for service commencement.  Appointments times will continue to be negotiated between the client and service provider throughout the duration of the allocated hours. 
  5. The client and Panel member may at anytime contact the Case Manager, who will continue to coordinate and oversight the needs of the client as some clients may require a range of services to support them in their recovery.
  6. On the completion of the approved hours, the service provider must provide the VS ACT Case Manager with a progress report that provides the number of contact hours with the client, the extent to which the recovery goals have been met and the interventions used.
  7. The service provider may recommend further hours to assist the client to meet their goals. The Case Manager, in consultation with their Team Leader and then with the client, evaluate if the client would receive therapeutic benefit from additional hours.  If additional hours are deemed appropriate, the Case Manager must develop a revised care plan in consultation with the Team Leader and then with client. 
  8. The service provider will be contacted by the Case Manager to confirm that additional hours have been approved.
  9. Should the Case Manager determine, through further assessment and discussion with the Team Leader and the client, that they would not receive any further therapeutic benefit from continued interventions by the service provider, a closure report will be completed by the Case Manager. The closure report will detail goals achieved and/or any further interventions and/or referrals required to support the client.