Policies and Procedures

Below is a list of and links to current VSACT policies and procedures which determine how services are provided to clients.

Case Management Policy

Case Management Standard Operating Procedure

Client Rights and Responsibilities

Clients with Complex Needs

Concerns and Complaints Regarding Non-Compliance with the Governing Principles

Exceptional Cases

Governing Principles Concerns Form

Initial Intake, Assessment and Registration of VSACT Clients

Justice Advocacy Policy and Standard Operating Procedure

Notification and Review of Eligibility Decisions

Request for Access to Records Policy

Request for Access to Records Standard Operating Procedure

Victims Services Scheme for Victims of Crime